1. Who We Are
G’Day Broadcast Pty Ltd (ACN) ABN – 676 233 864 Last updated: Oct 2, 2026
We handle personal information in line with the
Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how.
2. What Information We Collect
Contact details: your name, email address, phone or mobile number, business name and role.
Enquiry and service information: your messages to us, your business goals, and any website, advertising or analytics account details you give us so we can do the work.
Communications: emails, SMS, WhatsApp messages, form submissions, chat messages, and call records. We will tell you if a call is recorded.
Billing information: invoicing details and payment records. Card payments are handled by [PAYMENT PROCESSOR]. We do not store your full card number.
Technical information: IP address, device and browser type, pages visited, how you arrived at our site, and similar data collected through cookies and tracking tools (see our Cookie Policy).
We don’t intentionally collect sensitive information (such as health information). Please don’t send it to us unless it’s necessary for your enquiry. If you do, we’ll handle it with extra care.
3. How We Collect It
- Directly from you: through our website forms, phone calls, emails, WhatsApp, meetings and our client onboarding.
- Automatically: through cookies, analytics and advertising tools when you use our website.
- From other sources: for example, lead forms on Google, Meta or LinkedIn ads, referrals, and publicly available business information.
4. Why We Collect and Use It
- Respond to your enquiries and provide free audits or quotes
- Deliver and manage the services you’ve engaged us for
- Invoice you and process payments
- Communicate with you, including automated replies and appointment reminders
- Send you marketing and updates (only where you’ve agreed or the law allows)
- Understand how our website is used and improve our services
- Meet our legal, tax and accounting obligations
5. Email and SMS messages
- We use a customer relationship management (CRM) and automation platform, currently GoHighLevel [CONFIRM], to manage enquiries and send messages.
- Consent. We send marketing emails or SMS only if you’ve agreed (for example, by ticking a box or giving us your details with a clear consent notice) or where consent can reasonably be inferred under the Spam Act 2003. We keep a record of your consent.
- Automated messages. If you call us, miss a call, or submit a form, you may receive an automated reply (such as a missed-call text-back or enquiry acknowledgement). These messages will identify G’Day Broadcast.
- Opting out. Every email includes an unsubscribe link. For SMS, reply STOP or UNSUBSCRIBE. We process opt-outs promptly and in any case within 5 business days. You can also email info@gdaybroadcast.com.au. You may still receive messages that are necessary to deliver services you’ve asked for (such as invoices).
- Costs. Standard message and data rates from your mobile provider may apply.
6. Who We Share it With
We share personal information only where needed, with:
- Service providers who help us operate, such as our CRM and messaging platforms, email and SMS delivery services, website hosting, analytics and advertising platforms (for example Google and Meta), payment processors, accounting software and IT support
- Contractors and team members who work with us, under confidentiality obligations
- Professional advisers such as accountants and lawyers
- Government or law enforcement where the law requires it
- A buyer or successor if our business is sold or restructured
We do not sell or rent your personal information. Our service providers may use it only to help us deliver their services to us.
7. Overseas Disclosure
Many of our service providers operate overseas, so your information may be stored or accessed in countries including India. Some of our team members who work on client projects are based in India.
Before sharing information overseas, we take reasonable steps to make sure the recipient handles it in a way that’s consistent with the APPs.
8. Information We Handle for Our Clients
When we run campaigns, CRMs or websites for our clients, we may handle personal information about
their customers or leads (for example, ad audiences, enquiry forms or email lists). We do this on the client’s behalf and under their instructions. Our clients are responsible for their own privacy notices and for having permission to share that information with us.
9. Cookies and Tracking
We use cookies and similar technologies on our website. See our
Cookie Policy for details and how to manage them.
10. Keeping Your Information Secure
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access. These include [account credentials, password-protected systems, multi-factor authentication, restricted staff access, encrypted connections (HTTPS), and use of reputable cloud providers].
We keep information only as long as we need it for the purposes above or as the law requires (for example, financial records are generally kept for at least 5 years). When we no longer need it, we take reasonable steps to destroy or de-identify it.
If there is a data breach likely to cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme.
11. Your choices and rights
You can ask us to:
- Give you access to the personal information we hold about you
- Correct information that is inaccurate, out of date or incomplete
- Delete your information. We’ll do so where we reasonably can, unless we need to keep it for legal or legitimate business reasons
- Stop sending you marketing messages
Email
info@gdaybroadcast.com.au. We’ll respond within 30 days. There’s no charge for making a request. We may need to verify your identity, and in limited cases the law allows us to refuse access (we’ll explain why if so).
You may also deal with us anonymously or under a pseudonym where practical (for example, general enquiries), though we usually need your details to provide services.
12. Complaints
If you think we’ve mishandled your personal information, email
info@gdaybroadcast.com.au or call (03) 9081 2123 with the details. We’ll acknowledge your complaint and aim to resolve it within 30 days.
If you’re not satisfied, you can contact the
Office of the Australian Information Commissioner (OAIC):
www.oaic.gov.au or 1300 363 992.
13. Children
Our website and services are directed at businesses, not at people under 18. We don’t knowingly collect information from children.
14. Links to Other Websites
Our site may link to third-party sites (for example, social media and Google reviews). We’re not responsible for their privacy practices, so please read their policies.
15. Changes to this Policy
We may update this policy from time to time. The latest version will always be on this page with the “Last updated” date above. If we make significant changes, we’ll let you know in a reasonable way.
16. Contact us
G’Day Broadcast Kyle Rd, Altona North VIC 3025, Australia
Phone: (03) 9081 2123
Email: info@gdaybroadcast.com.au
